477bit Privacy Policy — How We Handle Your Personal Data

1. Who We Are

477bit ("we", "us", "the Platform") operates the online casino and sports betting platform accessible at 477bit.bet. We are the data controller responsible for the personal information collected through the 477bit platform. If you have any questions about how we handle your data, please contact us at [email protected].

This Privacy Policy governs the collection, processing, storage, and sharing of personal data for all registered players and site visitors, regardless of the device or connection method used to access the platform. It is written in plain English to ensure our players in Bangladesh — and wherever else they may be located — can clearly understand their rights and our obligations.

2. Information We Collect

We collect personal information through several means: directly from you when you register or use the platform, automatically through your use of the site, and from third-party payment and verification providers. The categories of data we collect include:

Registration and identity data:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Registered mobile phone number;
• Email address;
• Username and encrypted password;
• Residential address (where required for verification).

Identity verification documents:

• National Identity Card (NID) number or scanned copy;
• Passport details where provided;
• Utility bills or other proof of address documents submitted during KYC review.

Financial and transaction data:

• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) used for deposits or withdrawals;
• Card details (Visa, Mastercard) — note that full card numbers are never stored by 477bit; card tokenisation is handled by our payment processor;
• Deposit amounts, withdrawal requests, transaction timestamps, and transaction reference numbers;
• Bonus awards, wagering activity, and balance history.

Technical and device data:

• IP address and approximate geolocation derived from it;
• Device type, operating system, and browser version;
• Session timestamps, login history, and page interaction logs;
• Referral source if you arrived via a tracked link.

Communication data:

• Support messages, emails, and chat transcripts you send to 477bit;
• Feedback, complaint records, and dispute correspondence.

3. How We Use Your Information

477bit uses the personal data we collect strictly for the following purposes:

• Account creation and management: To register your account, authenticate your identity, and maintain your player profile;
• Age and identity verification: To confirm that you are at least 21 years of age and to comply with Know Your Customer (KYC) obligations;
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT);
• Platform operation: To deliver game results, maintain game history, calculate and credit bonuses, and provide accurate account statements;
• Customer support: To respond to enquiries, investigate disputes, and resolve technical issues reported by players;
• Responsible gaming compliance: To monitor for signs of problem gambling behaviour and to apply deposit limits, session reminders, or self-exclusion where requested or where legally required;
• Fraud prevention and security: To detect and investigate suspicious activity, prevent unauthorised account access, and protect the integrity of the platform;
• Legal obligations: To comply with applicable laws, respond to lawful requests from authorities, and fulfil our obligations under anti-money laundering (AML) frameworks;
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve site performance, game selection, and user experience.

We will not use your personal data for any purpose that is incompatible with those listed above without obtaining your prior consent.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our agreement with you — including account registration, payment processing, and game delivery — is carried out on the basis that it is necessary to perform the contract between us;
• Legitimate interests: Where we process data for fraud prevention, platform security, responsible gaming monitoring, or analytical purposes, we do so on the basis of our legitimate interest in operating a safe, fair, and sustainable gambling platform;
• Legal obligation: Where applicable law requires us to collect, retain, or disclose certain data — such as transaction records for AML purposes — we process that data in fulfilment of a legal obligation;
• Consent: Where we send optional marketing communications or use non-essential cookies, we rely on your active consent, which you may withdraw at any time.

5. Cookies and Tracking Technologies

477bit uses cookies and similar tracking technologies to enable the platform to function correctly and to gather anonymous analytical data about how players interact with the site. The types of cookies we use are as follows:

• Essential cookies: Required for the platform to operate. They maintain your session, remember your login state, and ensure that the site displays correctly on your device. These cannot be disabled without impairing site functionality;
• Analytical cookies: Used to understand which pages are visited most frequently, how long sessions last, and where technical issues arise. The data collected is aggregated and anonymised;
• Preference cookies: Store your settings such as language preferences or notification choices so that your experience is consistent across sessions.

You can manage or disable non-essential cookies through your browser's settings menu. Please note that disabling certain cookies may affect the functionality of some platform features. 477bit does not use third-party advertising or retargeting cookies.

6. Data Sharing and Third Parties

477bit does not sell, rent, or exchange your personal data with any third party for marketing, advertising, or commercial purposes. We share data only in the following limited circumstances:

• Payment service providers: We share necessary transaction data with mobile wallet operators (bKash, Nagad, Rocket, Upay) and card payment processors (Visa, Mastercard network processors) solely to execute deposits and withdrawals requested by you;
• Identity verification providers: Where we use third-party KYC services to assist in verifying your identity documents, we share the minimum data required to complete that verification;
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited session and wager data to deliver their games and maintain the integrity of game rounds. These providers operate under their own data protection frameworks and are contractually obligated to handle your data securely;
• Legal and regulatory disclosure: We may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where we are legally required to do so. We will not disclose more data than is legally required in such circumstances;
• Business continuity: In the event of a merger, acquisition, or transfer of the 477bit platform to a successor entity, player data may be transferred as part of that transaction. You will be notified in advance of any such transfer where it is practically possible to do so.

All third parties with whom we share personal data are contractually required to implement appropriate security measures and to process data only for the purposes specified by 477bit.

7. Data Retention

477bit retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your account's active status plus a minimum period of five years following permanent account closure, in line with standard AML record-keeping requirements;
• Transaction records: Financial transaction logs, deposit records, and withdrawal confirmations are retained for a minimum of five years from the date of the transaction;
• KYC documents: Identity verification documents are retained for a minimum of five years following the closure of the associated account;
• Support correspondence: Customer support messages and dispute records are retained for three years from the date of the last communication;
• Technical logs: IP address logs and session data are retained for up to 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.

Where data is no longer required and there is no legal obligation to retain it, 477bit will securely delete or irreversibly anonymise it.

8. Data Security

477bit implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or app and our servers;
• Encrypted storage of sensitive account credentials, with passwords never stored in plaintext;
• Role-based access controls ensuring that only authorised 477bit personnel can access player data, limited to what is necessary for their specific job function;
• Regular security assessments and penetration testing of the platform's infrastructure;
• Fraud detection systems that monitor account activity for anomalies in real time.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.

9. Your Rights

As a player on the 477bit platform, you have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you. We will respond to access requests within 30 days of receipt;
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct it. Minor corrections (such as a misspelled name) can be requested by contacting support;
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data we are legally required to retain (e.g., transaction records under AML rules) cannot be erased on request;
• Right to object: You may object to the processing of your data where we rely on legitimate interests as the legal basis, particularly in relation to direct marketing communications;
• Right to withdraw consent: Where processing is based on your consent (such as optional marketing emails), you may withdraw that consent at any time without affecting the legality of processing carried out before the withdrawal;
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format where technically feasible.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered username or phone number so we can locate your account. We will acknowledge your request promptly and respond substantively within the applicable legal timeframe.

10. Children and Minors

The 477bit platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the associated data to the extent permitted by law, and refund any deposits to the originating payment method. If you believe a minor has accessed the platform, please notify us immediately at [email protected].

11. Marketing Communications

From time to time, 477bit may send registered players promotional communications by email or SMS regarding bonuses, new game launches, seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL cricket betting offers), and platform updates. These communications are sent only to players who have opted in to receive them during registration or who have not opted out through their account settings.

You may unsubscribe from marketing communications at any time by updating your notification preferences in your account settings or by contacting [email protected]. Opting out of marketing communications will not affect your ability to receive essential service communications, such as withdrawal confirmations, security alerts, or account verification messages.

12. Changes to This Privacy Policy

477bit reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Where material changes are made, we will notify registered players via their registered email address or through an in-platform notification prior to the changes taking effect. The "Last updated" date at the top of this document will be revised accordingly. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 477bit handles your personal data, please contact our support team at [email protected]. Please include "Privacy Enquiry" in the subject line of your message, along with your registered username or phone number to help us locate your account. Our team targets responses within 2 business days during Bangladesh Standard Time (BST, UTC+6) business hours.